* {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

:root {
  --bg: #0c0c0c;
  --panel: #111;
  --border: #333;
  --text: #ccc;
  --text-dim: #888;
  --text-faint: #555;
  --white: #eee;
  --red: #e44;
  --green: #4e4;
  --yellow: #ee4;
  --blue: #4be;
  --mono: "Consolas", "Courier New", monospace;
}

html, body { height: 100%; }

body {
  font-family: var(--mono);
  background: var(--bg);
  color: var(--text);
  font-size: 13px;
  line-height: 1.5;
}

.hidden { display: none !important; }

button { font-family: inherit; cursor: pointer; }
input, textarea, select { font-family: inherit; font-size: 13px; }

::-webkit-scrollbar { width: 6px; height: 6px; }
::-webkit-scrollbar-thumb { background: #444; }
::-webkit-scrollbar-track { background: #0c0c0c; }
* { scrollbar-width: thin; scrollbar-color: #444 #0c0c0c; }

/* LOGIN */

.login-screen {
  min-height: 100vh;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 20px;
}

.login-card {
  width: 100%;
  max-width: 360px;
  padding: 24px;
}

.login-card h1 {
  font-size: 14px;
  color: var(--white);
  margin-bottom: 4px;
}

.login-sub {
  color: var(--text-dim);
  font-size: 12px;
  margin-bottom: 16px;
}

#login-form {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.term-field {
  display: flex;
  align-items: center;
  gap: 6px;
}

.term-label {
  color: var(--text-dim);
  font-size: 12px;
  min-width: 40px;
}

.term-field input {
  background: transparent;
  border: none;
  border-bottom: 1px solid var(--border);
  color: var(--white);
  padding: 4px 0;
  width: 100%;
  outline: none;
}

.term-field input:focus {
  border-bottom-color: var(--text);
}

#login-btn {
  background: transparent;
  border: 1px solid var(--border);
  color: var(--text);
  padding: 6px;
  margin-top: 8px;
  font-size: 12px;
}

#login-btn:hover { color: var(--white); border-color: var(--text-dim); }
#login-btn:disabled { opacity: 0.4; cursor: default; }

.login-error {
  margin-top: 8px;
  color: var(--red);
  font-size: 12px;
}

.login-footer {
  margin-top: 14px;
  color: var(--text-faint);
  font-size: 11px;
}

.cursor-blink { display: none; }

/* APP SHELL */

.app-shell {
  display: grid;
  grid-template-columns: 180px 1fr;
  min-height: 100vh;
}

.sidebar {
  background: var(--panel);
  border-right: 1px solid var(--border);
  display: flex;
  flex-direction: column;
  padding: 12px 8px;
  position: sticky;
  top: 0;
  height: 100vh;
}

.sidebar-brand {
  font-size: 12px;
  color: var(--text-dim);
  padding: 4px 8px 12px;
}

.nav {
  display: flex;
  flex-direction: column;
  gap: 1px;
  flex: 1;
}

.nav-item {
  display: flex;
  align-items: center;
  gap: 6px;
  background: transparent;
  border: none;
  color: var(--text-dim);
  text-align: left;
  padding: 5px 8px;
  font-size: 12px;
}

.nav-item:hover { color: var(--text); }
.nav-item.active { color: var(--white); }

.nav-icon { display: none; }

.nav-badge {
  margin-left: auto;
  color: var(--yellow);
  font-size: 11px;
}

.sidebar-footer {
  display: flex;
  flex-direction: column;
  gap: 4px;
  padding-top: 8px;
  font-size: 11px;
  color: var(--text-dim);
  border-top: 1px solid var(--border);
}

.sidebar-user { color: var(--text-dim); word-break: break-all; }
.sidebar-user span { color: var(--text); }

.logout-btn {
  background: transparent;
  border: none;
  color: var(--text-faint);
  padding: 4px 0;
  font-size: 11px;
  text-align: left;
}
.logout-btn:hover { color: var(--red); }

.mobile-menu-btn {
  display: none;
  position: fixed;
  top: 8px;
  left: 8px;
  z-index: 50;
  background: var(--panel);
  border: 1px solid var(--border);
  color: var(--text);
  width: 32px;
  height: 32px;
  font-size: 14px;
}

.sidebar-overlay {
  position: fixed;
  inset: 0;
  background: rgba(0,0,0,0.7);
  z-index: 39;
}

/* MAIN */

.main {
  padding: 16px 20px;
  max-width: 1200px;
  width: 100%;
  overflow-x: hidden;
}

.view { display: none; }
.view.active { display: block; }

.view-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  flex-wrap: wrap;
  gap: 8px;
  margin-bottom: 12px;
}

.view-header h2 {
  font-size: 13px;
  color: var(--text);
}

/* CARDS */

.card {
  border: 1px solid var(--border);
  padding: 12px;
  margin-bottom: 12px;
}

.card h3 {
  font-size: 12px;
  margin-bottom: 8px;
  color: var(--text-dim);
}

.card h4 {
  font-size: 12px;
  margin-bottom: 6px;
  color: var(--text-dim);
}

/* FILTERS */

.filter-tabs { display: flex; gap: 0; }

.filter-tab {
  background: transparent;
  border: 1px solid var(--border);
  border-right: none;
  color: var(--text-dim);
  padding: 3px 10px;
  font-size: 11px;
}
.filter-tab:last-child { border-right: 1px solid var(--border); }
.filter-tab.active { color: var(--white); background: #222; }
.filter-tab:hover { color: var(--text); }

/* TICKETS */

.tickets-layout {
  display: grid;
  grid-template-columns: 340px 1fr;
  gap: 12px;
  align-items: start;
}

.ticket-list {
  border: 1px solid var(--border);
  max-height: calc(100vh - 140px);
  overflow-y: auto;
}

.ticket-list-head {
  display: grid;
  grid-template-columns: 60px 56px 80px 1fr;
  gap: 6px;
  padding: 4px 8px;
  border-bottom: 1px solid var(--border);
  color: var(--text-faint);
  font-size: 10px;
  text-transform: uppercase;
  position: sticky;
  top: 0;
  background: var(--panel);
}

.ticket-row {
  display: grid;
  grid-template-columns: 60px 56px 80px 1fr;
  gap: 6px;
  padding: 6px 8px;
  border-bottom: 1px solid #1a1a1a;
  cursor: pointer;
  font-size: 12px;
}
.ticket-row:hover { background: #1a1a1a; }
.ticket-row.selected { background: #1a1a1a; border-left: 2px solid var(--text-dim); }

.ticket-id { color: var(--text); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

.ticket-row-body { min-width: 0; }
.ticket-user { font-size: 11px; color: var(--text-dim); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ticket-subject { font-size: 12px; color: var(--text); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ticket-meta { font-size: 10px; color: var(--text-faint); }

.ticket-detail {
  border: 1px solid var(--border);
  min-height: 400px;
  display: flex;
  flex-direction: column;
  max-height: calc(100vh - 140px);
}

.ticket-detail-header {
  padding: 8px 12px;
  border-bottom: 1px solid var(--border);
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 8px;
  flex-wrap: wrap;
}

.ticket-detail-header h3 {
  font-size: 12px;
  color: var(--text);
}

.ticket-detail-actions {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
  padding: 6px 12px;
  border-bottom: 1px solid var(--border);
  align-items: center;
}

.threat-buttons { display: flex; gap: 4px; margin-left: auto; }

.messages {
  flex: 1;
  overflow-y: auto;
  padding: 8px 12px;
  display: flex;
  flex-direction: column;
  gap: 2px;
  background: #0a0a0a;
}

.message-line {
  font-size: 12px;
  white-space: pre-wrap;
  word-break: break-word;
  padding: 2px 0;
  line-height: 1.5;
}

.message-line .msg-time { color: var(--text-faint); }
.message-line.customer .msg-author { color: var(--blue); }
.message-line.staff .msg-author { color: var(--yellow); }
.message-line .msg-prompt { color: var(--text-faint); }
.message-line .msg-content { color: var(--text); }

.reply-box {
  border-top: 1px solid var(--border);
  padding: 8px 12px;
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.reply-box textarea {
  width: 100%;
  background: #0a0a0a;
  border: 1px solid var(--border);
  color: var(--text);
  padding: 6px 8px;
  resize: vertical;
  min-height: 48px;
  outline: none;
}
.reply-box textarea:focus { border-color: var(--text-dim); }

.reply-box-actions {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}

/* BUTTONS */

.btn {
  background: transparent;
  border: 1px solid var(--border);
  color: var(--text);
  padding: 4px 10px;
  font-size: 11px;
  white-space: nowrap;
}
.btn:hover { border-color: var(--text-dim); color: var(--white); }
.btn:disabled { opacity: 0.3; cursor: default; }
.btn:disabled:hover { border-color: var(--border); color: var(--text); }

.btn-primary { border-color: var(--text-dim); }
.btn-primary:hover { color: var(--white); }
.btn-danger { color: var(--red); border-color: var(--red); }
.btn-danger:hover { background: var(--red); color: #000; }
.btn-success { color: var(--green); border-color: var(--green); }
.btn-success:hover { background: var(--green); color: #000; }
.btn-small { padding: 3px 8px; font-size: 10px; }
.btn-yellow { color: var(--yellow); border-color: var(--yellow); }
.btn-yellow:hover { background: var(--yellow); color: #000; }

select.btn {
  appearance: none;
  padding-right: 20px;
  text-transform: none;
}

/* BADGES */

.badge {
  display: inline-block;
  font-size: 10px;
  padding: 1px 4px;
  border: 1px solid currentColor;
}

.badge-open { color: var(--yellow); }
.badge-claimed { color: var(--blue); }
.badge-closed { color: var(--red); }
.badge-active { color: var(--green); }
.badge-disabled { color: var(--text-faint); }
.badge-safe { color: var(--green); }
.badge-unsure { color: var(--yellow); }
.badge-unsafe { color: var(--red); }
.badge-owner { color: var(--yellow); }
.badge-support { color: var(--blue); }

/* FORMS */

.inline-form { display: flex; gap: 8px; }
.inline-form.wrap { flex-wrap: wrap; }

.inline-form input,
.inline-form select,
.stacked-form input,
.stacked-form textarea,
.product-form input,
.product-form textarea {
  background: #0a0a0a;
  border: 1px solid var(--border);
  color: var(--text);
  padding: 5px 8px;
  outline: none;
  flex: 1;
  min-width: 140px;
}

.inline-form input:focus,
.stacked-form input:focus,
.stacked-form textarea:focus,
.product-form input:focus,
.product-form textarea:focus {
  border-color: var(--text-dim);
}

.inline-form button,
.stacked-form button,
.product-form button {
  background: transparent;
  border: 1px solid var(--border);
  color: var(--text);
  padding: 5px 12px;
  font-size: 12px;
  flex-shrink: 0;
}

.inline-form button:hover,
.stacked-form button:hover,
.product-form button:hover {
  border-color: var(--text-dim);
  color: var(--white);
}

.stacked-form,
.product-form {
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.two-col {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 16px;
}

textarea { resize: vertical; }

/* LIST BLOCKS */

.list-block {
  display: flex;
  flex-direction: column;
  border: 1px solid var(--border);
}

.list-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  border-bottom: 1px solid #1a1a1a;
  padding: 8px 10px;
  flex-wrap: wrap;
}

.list-block > .empty-state { border: none; }
.list-row:last-child { border-bottom: none; }

.list-row-main {
  display: flex;
  flex-direction: column;
  gap: 2px;
  min-width: 0;
}

.list-row-title { font-size: 12px; color: var(--text); }
.list-row-sub { font-size: 11px; color: var(--text-dim); word-break: break-word; }
.list-row-actions { display: flex; gap: 4px; flex-shrink: 0; }

.empty-state {
  padding: 20px;
  text-align: center;
  color: var(--text-faint);
  font-size: 12px;
}

code {
  font-family: var(--mono);
  color: var(--text-dim);
}

.file-link {
  color: var(--blue);
  text-decoration: underline;
  cursor: pointer;
}

/* TOASTS */

.toast-container {
  position: fixed;
  bottom: 12px;
  right: 12px;
  display: flex;
  flex-direction: column;
  gap: 4px;
  z-index: 100;
  max-width: 300px;
}

.toast {
  background: var(--panel);
  border: 1px solid var(--border);
  padding: 6px 10px;
  font-size: 11px;
  color: var(--text);
}

.toast .toast-tag { margin-right: 4px; }
.toast.success .toast-tag { color: var(--green); }
.toast.error .toast-tag { color: var(--red); }
.toast.info .toast-tag { color: var(--blue); }
.toast.warn .toast-tag { color: var(--yellow); }

/* PURGE BAR */

.purge-bar {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 6px 8px;
  border-bottom: 1px solid var(--border);
  background: #1a1010;
  font-size: 11px;
  color: var(--text-dim);
}

.purge-bar span { flex: 1; }

.purge-check-cell {
  display: flex;
  align-items: center;
  justify-content: center;
}

.purge-check-cell input,
#purge-select-all {
  accent-color: var(--red);
  cursor: pointer;
}

.ticket-list-head:has(#purge-select-all),
.ticket-row:has(.purge-check-cell) {
  grid-template-columns: 24px 60px 56px 80px 1fr;
}

/* RESPONSIVE */

@media (max-width: 900px) {
  .app-shell { grid-template-columns: 1fr; }

  .sidebar {
    position: fixed;
    left: 0;
    top: 0;
    z-index: 40;
    width: 200px;
    transform: translateX(-100%);
    transition: transform 0.15s ease;
  }

  .sidebar.open { transform: translateX(0); }

  .mobile-menu-btn {
    display: flex;
    align-items: center;
    justify-content: center;
  }

  .main { padding: 50px 12px 16px; }
  .tickets-layout { grid-template-columns: 1fr; }
  .ticket-list { max-height: 260px; }
  .ticket-detail { max-height: none; min-height: 400px; }
  .two-col { grid-template-columns: 1fr; }
}

#add-note-form {
  gap: 6px;
}

@media (max-width: 520px) {
  .view-header { flex-direction: column; align-items: flex-start; }
  .threat-buttons { margin-left: 0; }

  .ticket-list-head,
  .ticket-row {
    grid-template-columns: 50px 1fr;
  }

  .ticket-list-head span:nth-child(2),
  .ticket-list-head span:nth-child(3),
  .ticket-row .ticket-status-cell,
  .ticket-row .ticket-user {
    display: none;
  }
}